JOB DESCRIPTION

Job title                  :        Goods and Receiving Executive

Store                      :        Parkson Saigon Tourist Plaza

Department             :        Store Operations

Reports to               :        Store Manager, Senior Store Manager

SUMMARY

Be responsible for (1) customer service, (2) house keeping, (3) sales and profits, (4) rules and regulations, and (5) staff’s productivity and efficiency.

RELATIONS

Report to       : Store Manager, Senior Store Manager, Assistant Store Manager.

Internal         : All Parkson’s staffs.

External         : Promoters, Counter managers, suppliers.  

Supervises     : Goods and Receiving Supervisors, Tagging Supervisors, Assistants, clerks

KEY DUTIES

1. Customer Services
   

-         Provide good customer services. Be polite and listen alternatively to customers, staffs needs.

-         Get information, answer customers' questions, and provide information on store, promotion and its merchandise to customers.

-         Resolve customers and staffs complaints, conflicts or concerns relating to Goods and Receiving procedures, activities.

Requirements: Satisfy all customers’ needs, no complains from customers.

2. Goods and receiving activities

-         Receive, check shopping bags, stationeries, materials, outright and consignment goods from suppliers, compare to purchase orders (PO) to ensure accuracy, and deliver to respective receivers.

-         Regularly check stock level, shrinkage control, price tag printing.

-         Check and hand over invoices, receipts, VAT invoices to accounting department.

-         Daily report on outright, consignment goods.

-         Confirm and chop for all outright, consignment PO.

Requirements: Adequate goods as purchase order, efficiency documents. Goods and receiving activities are smoothly run.

3. House Keeping

-         Assign subordinates, monitor and check procedures on house keeping duties.

Requirements: House keeping in assigned area is free of dust, arranged neatly, tidily.

4. Rules and Regulations

-         Follow all working procedures, the company’s policies, rules and regulations.

-         Follow fire prevention and fire fighting guidelines.

Requirements: Goods and receiving guidelines, the rules and regulations are strictly followed.

5. Management

-         Instruct staffs on receiving procedures and how to load, unload, goods.

-         Manage all subordinates, allocate duties to tagging supervisors, goods and receiving assistants, clerks, and coordinate their works and prepare monthly duty rooster for subordinates.

-         Establish and implement policies, goals, objectives, and procedures for the department.

-         Be regularly responsible for designing and implementing Goods and receiving guidelines.

-         Train, motivate and supervise subordinates engaged in goods and receiving, performing services to customers.

-         Appraise staff’s performance and handle staff’s grievances and complains from internal and external customers.

Requirements: Efficient manpower on duty, staffs are competent in goods and receiving, efficient, productive and timely meetings.  Appraisal result is evaluated accurately, fair with staff’s performance. Staff’s grievances are solved within the competence. Staff turnover at minimum level.

6. Other duties

-         Other tasks or responsibilities as assigned by Store Manager, Senior Store Manager, Assistant Store Manager.

MINIMUM QUALIFICATIONS AND SKILLS REQUIREMENTS

-         25 years old or older

-         Graduated College, University.

-         At least two-year experience at management level and at the same position.

-         English ability: Fluency.

-         Have store keeping skills

-         Be able to work at shift

-         Good health.

-         Honesty, carefulness, thoroughness: Ability to be an honest, careful, thorough person.

-         Customer service skills: Customer service minded.

-         Team work skill: Actively promote team work.

-         Leadership: Acting leadership by example.

-         Persuasion: Ability to persuade others in specific situations.

-         Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.