JOB DESCRIPTION

Job title                  :        Assistant Store Manager

Store                      :        Parkson

Department             :        Store Operations

Reports to               :        Senior/ store manager

SUMMARY

Be responsible for all store activities including: (1) operations, (2) administrations, (3) manpower Planning, (4) rules and regulations, (5) sales and profits.

RELATIONs 

Report to       : Store/Senior Store Manager

Internal         : All Parkson’s staffs.

External         : Customers, promoters, counter managers, suppliers.

Supervises     : Store staffs.

KEY DUTIES

1. Operations

-         Monitor and direct all store operations activities

-         Organize, run and support all kind of operations program such as promotions, events,

-         Assume responsibility for opening and closing the store and securing all assets.

-         Ensure EAS, POS and building mechanical systems are in good condition.

-         Maintain an efficient ordering system to ensure that all necessary store supplies are available as needed.

-         Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.

-         Make sure damage and defective goods are processed in a timely, accurate manner.

-         Assist in protecting company properties, assets.

-         Plan and conduct market survey in order to access own competitiveness.

-         Hold regular meetings and discussion with staff to review performance and process of the store and inform staff about company policies, plans, directions.

-         Attend to customer complains wherever necessary and take appropriate steps to solve such complains promptly.

-         Ensure high standard of house keeping in store.

Requirements: Operation activities are smoothly run with effective, profitable result.

2. Administrations

-         Assist Store Manager in setting up and monitoring all working procedures in order to provide and maintain good customer services to customers.

-         Assist Store manager in ensuring timely submission of reports, invoices to HQ for onward processing.

-         Assist the Store manager to authorize and approve document for submission

3. Manpower Planning

-         Assign subordinates in specific duties and ensure efficient manpower for operations.

-         Assist HR personnel to interview and hire employee.

-         Motivate and develop staff in order to encourage their professional development.

-         Create and maintain an open working environment to all staffs.

-         Train and supervise all levels of store staffs, providing product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.

-         Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

-         Build team work spirit among the staff.

-         Handle staff’s grievances and complains from internal and external customers.

Requirements:  Efficient leadership, comfortable “open door” working environment. Staffs performances meet the requirements.

4. Rules and regulations

-         Ensure all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters, security guards.

-         Maintain safe working conditions for employees and customers; Solve safety concerns quickly.

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5. Sales and Profits.

-         Effectively manage cost saving program in order to maximize business margin.

-         Work toward achieving the sales target set for the store.

-         Maintain controllable expenses within the budget set for the store.

-         Responsible for Profit and loss of the store.

-          Control shrinkage level within the budget 

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6. Other duties

-         Perform additional duties as assigned by the Store Manager

MINIMUM QUALIFICATIONS AND SKILL REQUIREMENTS

-         27 years old or older

-         Graduated University or five years experience in retailing.

-         English ability: Fluency

-         Be able to work at shift

-         Good health.

-         Ability to give clear directions and set expectations for staff

-         Excellent organizational skills

-         Basic computer skills

-         Accuracy and attention to detail

-         Effective communication skills

-         Self-motivated

-         Able to train and delegate effectively

-         Ability to problem solve

-         Ability to work with team